Privacy policy

The person responsible for data processing is:
Novamem AG
Michael Loepfe
Rütistrasse 16
8952 Schlieren
Switzerland

We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below we will inform you in detail about how your data is handled.

Access data and hosting

You can visit our websites without providing any personal information. Every time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. In accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR, this serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer. All access data will be deleted no later than thirty days after the end of your visit to the site.

Hosting services provided by a third party

As part of processing on our behalf, a third-party provider provides us with the services of hosting and displaying the website. All data collected as part of the use of this website or in the forms provided in the online shop as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

Data collection and use for contract processing, contact and when opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract or to process your contact and you cannot send the order or contact us without providing them. Which data is collected can be seen from the respective input forms. We use the data you provide in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR to process the contract and process your inquiries.

If you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.

After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial law retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this is permitted by law and about which we inform you in this statement. Deleting your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided for this purpose in the customer account.

Data sharing

In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we pass on your data to the shipping company commissioned with the delivery, to the extent that this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution responsible for the payment and, if applicable, the payment service provider commissioned by us, or to the selected payment service, in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies.

We also use an external merchandise management system to process orders and contracts. The data transfer or processing that takes place in this respect is based on order processing.

E-Mail-Newsletter

Email advertising with registration for the newsletter

If you register for our newsletter, we will use the data required for this or provided separately by you to regularly send you our email newsletter based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR.

You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided in the newsletter. After you unsubscribe, we will delete your email address from the recipient list unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

Email advertising without registering for the newsletter and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products to those you have already purchased on the basis of Section 7 Paragraph 3 UWG , to be sent by email from our range. This serves to protect our legitimate interests in advertising to our customers, which predominate in the context of a balancing of interests.

You can object to this use of your email address at any time by sending a message to the contact option described below or via a link provided in the advertising email, without incurring any costs other than the transmission costs according to the basic tariffs.

The newsletter is sent as part of processing on our behalf by a service provider to whom we pass on your email address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.

Cookies and web analytics

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

If you do not accept cookies, the functionality of our website may be restricted.

Use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics for website analysis. The web analysis service is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ( www.google.de ). This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not combined with other Google data. Once we no longer use Google Analytics, the data collected in this context will be deleted.

To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . As a result of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link : https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin, you can click this link to prevent Google Analytics from recording data on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.

Online-Marketing

Google Ads Remarketing

We use Google Ads to advertise this website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie is set by Google, which automatically enables interest-based advertising using a pseudonymous CookieID and based on the pages you visit. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our website in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Once we no longer use Google Ads Remarketing, the data collected in this context will be deleted.

Any further data processing will only take place if you have agreed to Google that your web and app browser history will be linked by Google to your Google account and that information from your Google account will be used to personalize ads that you display on the web see. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google temporarily links your personal data with Google Analytics data to form target groups.

Google Ads is offered by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ( www.google.de ).

You can deactivate the remarketing cookie via this link . You can also find out more about the setting of cookies and make settings from the Digital Advertising Alliance .

Social Media

Our online presence on Facebook, Twitter, YouTube, Instagram, LinkedIn

Our presence on social networks and platforms serves better, active communication with our customers and interested parties. We provide information there about our products and ongoing special promotions.

When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that presumably match your interests. Cookies are usually used on your device for this purpose. These cookies store visitor behavior and user interests. In accordance with Article 6 Paragraph 1 Letter f of the GDPR, this serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (consent) to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 Para. 1 lit. a GDPR.

If the aforementioned social media platforms have their headquarters in the USA, the following applies: An adequacy decision by the European Commission has been made for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here .

For detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your related rights and setting options to protect your privacy, in particular objection options (opt-out), please refer to the providers' data protection information linked below. If you still need help with this, you can contact us.

Facebook: https://www.facebook.com/about/privacy
Google/ YouTube: https://policies.google.com/privacy?hl=en-GB
Twitter: https://twitter.com/en/privacy
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy

Widerspruchsmöglichkeit (Opt-Out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

Sending review reminders via email

Review reminder by Trusted Shops

If you have given us your express consent to this during or after your order in accordance with Art ( www.trustedshops.de ) so that they can send you a review reminder by email.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

Contact options and your rights

As a data subject, you have the following rights:

in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
in accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect or complete personal data stored by us;
In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required

- to exercise the right to freedom of expression and information;

- to fulfill a legal obligation;

- for reasons of public interest or

- to assert, exercise or defend legal claims

is required;

in accordance with Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, to the extent that

- you dispute the accuracy of the data;

- the processing is unlawful but you object to its deletion;

- we no longer need the data, but you need it to assert, exercise or defend legal claims or

- you have objected to the processing in accordance with Art. 21 GDPR;

in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
in accordance with Art. 77 GDPR, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.

Right to object

To the extent that we process personal data as explained above to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object if there are reasons that arise from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims

This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.

Data protection declaration created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte .

Data protection declaration for the use of WhatsApp and Signal

Functions of the WhatsApp and Telegram services are integrated into our pages. These functions are offered by Whatsapp Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland or by Telegram Messenger LLP, 71-75 Shelton Street, Covent Garden, London, United Kingdom. We would like to point out that we do not save your contact details. Our chat histories are not synchronized and are deleted monthly.

We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by WhatsApp or Signal. Due to ongoing updates to the data protection declaration, we refer to the latest version of WhatsApp ( https://www.whatsapp.com/legal ) and Signal ( https://signal.org/legal/#privacy-policy ).

Search our store

Privacy policy