Return policy

1. Return period

Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.

1.1. 15-day right of return for all products purchased from DrinkPure a brand by Novamem Ltd

Subject to the below-listed limitations, all products purchased from DrinkPure a brand by Novamem Ltd

may be returned within 15 calendar days.

2. No right of return

Unfortunately, we cannot accept the following returns:

• Damaged products (with the exception of transport damage)
• Products that are not in their original packaging
• Products that do not include all accessories
• Used water filters (broken hygienic packaging)

3. Return shipping costs

Postal charges for the return shipment of products are generally borne by the sender.